1. DEFINITIONS AND INTERPRETATIONS
"Platform" means the website, mobile application, and digital ecosystem operated by Caravan Tourism India, enabling caravan rental marketplace, fixed route tours, ancillary services, consultancy services, vehicle sales & purchase, caravan fabrication, and investment opportunities.
"User" / "You" / "Guest" means any individual or entity accessing the Platform for availing caravan rental, tour, or related services.
"Vendor" means any individual or entity that lists caravans, loungers, or provides services (ancillary services, consultancy, investment opportunities) on the Platform.
"Caravan" / "Lounger" / "Vehicle" means motorhomes, recreational vehicles, travel trailers, and loungers listed on the Platform for rental or sale.
"Booking" means confirmed reservation of a caravan or service through the Platform.
"Fixed Route Tour" means pre-planned, multi-day caravan journeys on defined routes across Indian states with vendor-provided caravans, experiential activities, and ancillary services.
"Ancillary Services" means services provided during travel including battery charging, water refilling, waste disposal, parking, and recreational activities.
"Service Provider" means any vendor providing ancillary services, consultancy, investment facilitation, or vehicle sales.
"Grievance" means any complaint, concern, or dispute filed by user against vendor, Platform, or service quality.
"Force Majeure Event" means unforeseeable events beyond parties' control including natural disasters, pandemics, wars, strikes, government actions, and accidents.
"We" / "Us" / "Our" / "Platform" means Caravan Tourism India and its authorized representatives.
"Acceptance" means User's agreement to these Terms by accessing the Platform, creating an account, or completing a booking.
2. ACCEPTANCE OF TERMS
2.1 Legal Binding Agreement
By accessing the Platform or completing any transaction, you irrevocably accept and agree to be bound by these Terms and Conditions, the Privacy Policy, and any other posted policies or guidelines. These Terms constitute a legally binding contract governed by the laws of the Republic of India.
2.2 Entire Agreement
These Terms, along with the Privacy Policy, Vendor Agreement, User Agreement, Cancellation Policy, and any amendments posted on the Platform constitute the entire agreement between User and Platform regarding Platform usage.
2.3 Severability
If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severable, and remaining provisions shall continue to be valid and enforceable.
2.4 Amendments to Terms
The Platform may amend these Terms at any time. Material changes shall be communicated via email or in-app notification with 30-day notice period. Continued use of Platform following amendment constitutes acceptance of modified Terms.
Users who do not accept amendments may terminate their account without penalty within the notice period.
3. USER ELIGIBILITY AND ACCOUNT CREATION
3.1 Eligibility Criteria
You may use the Platform only if you:
• Are at least 18 years of age (or 21 years for certain high-value bookings as notified)
• Are capable of entering into legally binding contracts.
• Are not restricted or prohibited by applicable laws.
• Have not violated Platform policies in the past.
• Are not using the Platform for illegal, fraudulent, or unethical purposes
3.2 Account Registration Requirements
To create an account, you must provide:
• Full legal name, date of birth, gender
• Valid mobile number (verified via OTP)
• Valid email address (verified via OTP)
• Government-issued identification (Aadhaar, Voter ID, Driving License, Passport)
• Address with proof document
• Bank account details for payment settlement
3.3 Accuracy of Information
You guarantee that all information provided is:
• Accurate, complete, true, and current
• Not misleading or deceptive
• Updated if information changes
• Verified with authentic documents
The Platform reserves right to verify documents and reject unverified accounts. Providing false information constitutes breach of these Terms and grounds for immediate account suspension.
3.4 Account Security
• You are solely responsible for maintaining account confidentiality
• You may not share login credentials with any third party
• You are liable for all activities under your account
• Notify Platform immediately if account is compromised
• Platform is not liable for unauthorized access if you fail to maintain security
3.5 Minors (Under 18 Years)
• Minors cannot directly create accounts or make bookings
• A parent/lawful guardian must create account and authorize minor's participation
• Parental consent for data processing is mandatory (per DPDP Act, 2023)
• Vendors must verify age of minors before departure
• Platform retains right to verify parental authorization
4. PLATFORM FUNCTIONALITY AND SERVICES
4.1 Caravan Rental Marketplace
• Listing: Vendors list caravans with specifications, amenities, pricing, and availability
• Search and Booking: Users search by location, dates, budget, and amenities; confirm booking after payment
• Approval: Platform verifies vehicle quality, safety, legal compliance, and vendor credentials before listing approval
• Booking Confirmation: User receives booking confirmation with vehicle details, vendor contact, pickup/dropoff location, and Terms summary
• Payment Collection: All payments collected through Platform payment gateway; amounts remitted to vendor post-deduction of Platform commission
4.2 Fixed Route Tours
• Pre-Planned Routes: Platform offers multi-day tours on defined routes across Maharashtra, Himachal Pradesh, Uttarakhand, Karnataka, Madhya Pradesh (expanding)
• All-Inclusive Packages: Tours include caravan rental, fuel, parking, water refilling, waste disposal, and selected recreational activities
• Vendor Management: Platform coordinates with caravan vendors and ancillary service providers
• Itinerary Adherence: Users must adhere to planned itinerary; deviations incur additional charges
• Safety Briefings: Mandatory safety orientation before tour departure
4.3 Ancillary Services
Services available during travels:
• Vehicle battery charging stations / facility
• Water refilling and tank sanitization
• Waste disposal facilities
• Parking at designated locations
• Recreational activities and experiential tourism, if mentioned in the Inclusions of the product details page
• Meal packages and hospitality services, if mentioned in the Inclusions of the product details page
4.4 Consultancy Services
• Tourism Development: End-to-end consultancy for tourism departments, institutions, organizations for caravan tourism development
• Caravan Fabrication: Consultancy on caravan design, fabrication, customization, and compliance
• Investment Opportunities: Facilitation of investment in caravan tourism infrastructure and projects, with share holding / partial ownership
4.5 Vehicle Sales and Purchases
• Marketplace: Platform facilitates buying and selling of new and used caravans/loungers
• Commission: Platform charges commission on successful sales / purchase
• Seller Verification: Platform verifies seller credentials and vehicle authenticity
• Buyer Protections: Platform mediates disputes and facilitates payment escrow
4.6 Payment Processing
• All Receivables: All payments (bookings, services, purchases) must flow through Platform payment gateway
• Payment Methods: UPI, Net Banking, Credit/Debit Card, Bank Transfer
• Card Security: Card data not stored on Platform; encrypted processing through certified payment gateways
• Payment Confirmation: Immediate confirmation via email and in-app notification
• Refund Processing: Refunds processed to original payment method within 5-7 business days
5. CANCELLATION, REFUND, AND MODIFICATION POLICY
5.1 Universal Cancellation Policy
The Platform maintains uniform cancellation policy across all products and services (caravan rentals, fixed route tours, ancillary services):
5.2 Cancellation Timeline and Refunds
| Cancellation Period | Refund Percentage | Applicability |
|---|---|---|
| More than 30 days before travel date | 100% refund | All products |
| 20-30 days before travel date | 75% refund | All products |
| 14-20 days before travel date | 50% refund | All products |
| 7-14 days before travel date | 25% refund | All products |
| Less than 7 days before travel date | No refund | All products |
| After travel commencement date | No refund | All products |
5.3 Cancellation Process
1. User initiates cancellation through Platform dashboard
2. Cancellation confirmation sent to user email
3. Platform processes refund to original payment method
4. Refund reflects within 5-7 business days
5. User may track refund status through account
5.4 No Cancellation Insurance
The Platform does not provide cancellation insurance. Users are encouraged to purchase travel insurance from third-party providers to protect against unexpected cancellations or modifications.
5.5 Booking Modification
Users may modify bookings (dates, vehicle, passengers) with:
• Minimum 20 days notice before travel
• Availability of modified dates/vehicle
• No refund of difference if modified booking costs more, user pays the extra amount as per the modified booking, before availing the service/s
• Refund only if modified booking costs less (after deducting Platform commission)
5.6 Vendor-Initiated Cancellation
Vendors may cancel bookings only with Platform approval and valid reason:
• Force majeure events (natural disasters, accidents, pandemics)
• Safety concerns with vehicle or user
• Legal/regulatory compliance issues
• Critical illness or emergency
Vendor cancellation consequences:
• Full refund to user
• Vendor liable for user's damages (alternative accommodation, travel costs)
• Potential vendor suspension/deactivation